Shipping policy
We ship across Australia from our purpose-built print premises in Adelaide. Here's everything you need to know about how your order reaches you.
Shipping costs
Free shipping on orders over $395 to standard metropolitan postcodes within Australia. The free shipping rate is applied automatically at checkout.
Orders under $395 have shipping calculated at checkout based on your destination - typically a flat satchel rate for cards and menus, and a courier rate for larger boards.
Rural and remote postcodes may incur an additional surcharge above standard freight. Where this applies, we'll contact you with the additional cost for your acceptance before dispatch.
Delivery times
Once your order is dispatched, which is usually within 7 business days of you approving your proof, delivery times vary by destination:
- Metropolitan areas (Adelaide, Melbourne, Sydney, Brisbane, Perth metro): 2 to 5 business days
- Regional and remote areas: 5 to 10 business days
These times are estimates, not guarantees. Once your order is with the courier, delivery is in their hands. We'll always share current courier estimates if you ask, and follow up on any issues with the carrier directly on your behalf.
Tracking your order
Every order ships with tracking and signature required on delivery. You'll receive a tracking number by email the moment your order leaves our premises.
Please choose a delivery address where someone will be available to sign. Courier redelivery and return-to-sender are the most common causes of late arrivals and extra fees incurred - if you're not going to be home, your venue, your workplace, a parent's address, or a trusted neighbour often makes for a more reliable destination.
Local pickup (Adelaide)
If you're local to Adelaide, choose pickup at checkout and collect your order from our premises at no charge. We'll email you the moment your order is ready for collection.
Priority service
For weddings on tight timelines, our Priority service moves your proof and production to the front of the queue. It's available on all foamboard and card products.
If your wedding is within 4 weeks of the date you'd like to order, please get in touch with us.
If your order arrives damaged
Every order is carefully packaged for transit. We can't be held liable for handling damage caused by carriers once your order has been dispatched, but we never want a damaged order to be the end of the story.
If anything arrives less than perfect, contact us within 7 days of delivery at sales@polardisplaysandprint.com.au with photographs of the damaged item and the packaging where possible. We'll work with you on a reasonable resolution, which may include arranging a reprint or replacement at our discretion. We want your day to be right.
International shipping
We currently ship within Australia only.
Questions about your shipping?
For anything specific about your order, your destination, or your timeline, send us a message at sales@polardisplaysandprint.com.au and we'll come back to you.
You can also read our full Terms of Service for the legal version of these shipping terms.